Shipping & Delivery
We ship worldwide from our base in Malta. Orders inside the EU arrive with no customs charges or import fees, because they never leave the customs union. Shipping is calculated at checkout from your order’s weight and destination.
Free shipping
- Free shipping on orders over €40 to Malta.
- Free shipping on orders over €60 to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain & Sweden.
Everywhere else, shipping is calculated at checkout from your order’s weight and destination.
Where we ship
We deliver across Malta and Gozo, and internationally to Italy, Germany, France, Spain, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Norway, United States, Canada, Australia, Japan, China, India, Brazil, United Arab Emirates, Saudi Arabia, South Africa, Turkey, Libya, Tunisia, Egypt.
Shipping outside these destinations is often still possible — email hello@truelove-pets.comand we'll quote you.
Customs & import charges
Malta is in the EU, so orders to any EU country arrive with no customs charges and no import fees — the price you pay at checkout is the price you pay in total.
Orders to destinations outside the EU, including the United Kingdom, cross a customs border. Any duty or import VAT is set by the destination country and charged to you on delivery — we have no way to pay it in advance or predict the amount.
Delivery times
Delivery times vary by destination and order volume. We'll keep you updated by email after you place your order.
Returns
Please see our Terms & Conditions for return eligibility and instructions.